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Service Desk Analyst

Melbourne Temporary Work from Home or Hybrid View Job Description
We're looking for a Level-2 Service Desk professional with 18+ months of experience to support a Windows 10 to Windows 11 Cloud Upgrade on a 12-month FTC, offering hands-on experience with cutting-edge cloud technologies in a transformative role.
  • 12- Month Fixed Term Contract
  • Competitive salary and benefits package

About Our Client

Our client is a leading organisation with an advanced Service Desk team focused on cloud technologies, offering exposure to high-impact projects. The role offers a hybrid work environment and the chance to work with the latest technologies in a dynamic, growth-oriented team.

Job Description



  • Assist in the Windows 11 upgrade for over 10,000 devices.


  • Provide Level-2 support for users during the upgrade process, troubleshooting and resolving issues.


  • Collaborate with internal teams to manage and execute the upgrade strategy across the organisation.


  • Ensure all devices meet compatibility and security requirements for the Windows 11 upgrade.


  • Maintain clear documentation of the upgrade process, including time lines, issues, and resolutions.



The Successful Applicant



  • 12-18 months of Level-2 troubleshooting experience.


  • Strong knowledge of the ITIL framework.


  • Windows 10 to 11 upgrade experience is a plus.


  • Hands-on experience with cloud environments.


  • Willing to learn and grow in new technologies.



What's on Offer



  • Hybrid working environment


  • Competitive salary and benefits package.


  • Exposure to the latest Service Desk technologies .


  • Join a highly collaborative team.



Contact
Jeya Umashankar
Quote job ref
JN-032025-6703020
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
What is your industry?
Technology & Telecoms
Location
Melbourne
Job Type
Temporary
Consultant name
Jeya Umashankar
Consultant phone
Job Reference
JN-032025-6703020
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.

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